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String Instruments:

Please read this in its entirety.  The terms and conditions listed here will govern all warranty claims for Sky Music Strings products.  These terms and conditions cover all hand-made instruments, bows, and cases manufactured and distributed by Sky Music Strings.  This document is the complete Sky Music Strings warranty.  There is no other or additional Sky Music Strings warranty, express or implied.  Specific terms and conditions apply to certain items, so please read this warranty in its entirely.  Sky Music Strings warrants its hand-made instruments to be free of defect in material and construction for the lifetime of the product.  Cases and bows are warranted to be free of defect in materials and workmanship for one year from the date of purchase.  Please see below for limitations and restrictions to this warranty.  Sky Music Strings will, at its option, repair or replace any item found to have been defective in materials or manufacture under the terms stated here. If Sky Music elects to replace the product, the replacement may be a reconditioned unit. You will be responsible for any initial shipping charges if the product(s) must be shipped for warranty service. However, Sky Music will pay the return shipping charges to any destination within the USA if the repairs are covered by the warranty. Sky Music Strings shall be the sole arbiter of eligibility for warranty repair or replacement.  Sky Music Strings' liability is limited to repair or replacement of defective items.  To be eligible for warranty coverage, the original purchaser of the item must present the defective item, together with the original receipt of purchase, to the dealer from which it was purchased.  The dealer will then make all necessary arrangements with Sky Music Strings for repair or replacement of the defective item.  Sky Music Strings reserves the right to make changes to this warranty.  The policies in place at the time of purchase will be honored.

Limited lifetime warranty applies only to original purchaser of instrument.  Warranty does not cover strings.  Warranty on pegs, chinrest, endpins and tailpieces is expressly limited to one year.  Bridges are covered by warranty for a period of three months.  Damage caused by neglect or misuse of instrument is not covered.  Please note that exposure to excessive heat, cold, dryness, or moisture is considered neglect.  Warranty is void if any repair or attempt to repair instrument adjustment is not covered by this warranty.  Normal wear caused by normal use of items is not covered by this warranty.  Please note that opening in an instrument's seams are common.  Because of the nature of wood and its reactions to seasonal changes, Sky Music Strings instruments have been made using traditional hide glue to ensure that seasonal swelling or shrinking of the wood will not result in cracks to the wood, but rather in simple-to-repair seam openings.  The Sky Music  Strings warranty does not cover seam openings.  To avoid seam openings or cracks caused by extreme or sudden changes in temperature or humidity, please protect your instrument by maintaining humidity levels between 40% and 70%, and do not expose your instrument to temperatures above or below those generally found comfortable by people (roughly 55-90 degrees Fahrenheit).

Limited lifetime warranty applies only to original purchaser of bow.  Hair is not covered by warranty, except for its installation. (In other words, if a bow's original hair falls out, that is covered.) Original hair installation is covered for a period of six months.  Damage caused by neglect or misuse of bows is not covered.  Damage caused by normal wear is not covered.  Warranty is void if any repair or attempt to repair bow by customer or by an unauthorized repair person has been made.  Wooden bows react to changes in temperature and humidity.  One common result of exposure to extremes of temperature of humidity is warpage.  The Sky Music Strings warranty does not cover warpage.  Please also note that bows left tight for long periods of time are likely to warp.  To protect your bow from warping, always be sure to loosen it after playing.  Bone or imitation ivory tips plates are designed to protect the bow's fragile tips.  These can be damaged either by dropping or hitting of the bow tip , or by hair wedges that are installed too tightly.  For this reason, Sky Music Strings limits its warranty of tip plates to one year, or until the first re-hair, whichever comes first.  The sticks of Carbon Fiber bows and fiberglass bows and carbon composite bows are warranted for life against warpage and breaking.  The finish of these bows is not covered by warranty.  Warranty applies only to original purchaser of case.  Damage caused by either normal wear, or by misuse or neglect is not covered.  Sky Music Strings' warranty responsibilities and liabilities are limited to repair or replacement of defective cases for one year from the date of purchase.  Damage to instruments, bows, or other personal property being stored or transported in Sky Music Strings cases is not covered by this or any other Sky Music Strings warranty.

Wind Instrument:

Limited One Year Warranty

We are pleased to offer a limited warranty that applies to all new products directly purchased through our authorized dealer network.

These terms and conditions cover all instruments, and cases manufactured and distributed by Sky Music Winds. Sky trumpets, Sky pocket trumpets, Sky piccolo trumpets, Sky Flugelhorns, Sky trombones, Sky French Horns, Sky flutes, Sky piccolos, Sky clarinets, Sky alto saxophones, Sky soprano saxophones, Sky tenor saxophones, Sky baritone saxophones.  Conditions: the Sky Music Company warrants its instruments to be free of defect in material or workmanship for one year after product purchase from an authorized dealer.  Cases are warranted to be free of defect in materials or workmanship for one year from the date of purchase.  Sky Music will, at its option, repair or replace any item found to have been defective in materials or manufacture under the terms stated here.  Sky Music shall be the sole arbiter of eligibility for warranty repair or replacement. If Sky Music elects to replace the product, the replacement may be a reconditioned unit. You will be responsible for any initial shipping charges if the product(s) must be shipped for warranty service. However, Sky Music will pay the return shipping charges to any destination within the USA if the repairs are covered by the warranty. Sky Music's liability is limited to repair or replacement of defective items. 

Eligibility and warranty Service: to be eligible for warranty coverage, the original purchaser of the item must present the defective item, together with the original receipt of purchase, to the dealer from which it was purchased.  The dealer will then make all necessary arrangements with Sky Music for repair or replacement of the defective item.  This eligibility is limited to the original purchaser, whether through outright purchase or through a school or institutional lease.  Sky Music reserves the right to make changes to this warranty.  The policies in place at the time of purchase will be honored.

Restrictions:  Instruments: this limited one year warranty applies only to original purchaser of instrument.  The warranty is void if any repair or attempt to repair instrument by customer or by an unauthorized repairperson has been made.  This warranty does not cover: damage, deterioration, or malfunctioning due to accident, misuse, abuse, or improper operation of any instrument which has been altered or on which the serial number has been altered, defaced, or removed of normal wear and periodic maintenance deterioration due to perspiration, corrosive atmosphere, or external causes such as extreme temperature or humidity.  Springs, felt parts, accessories, swabs, cleaning cloths, or mouthpieces of any evidence of alteration, erasing or forgery of proof-of-purchase documents will void the warranty.  Cases: This limited one year warranty applies only to original purchase of a case, purchased either with an instrument or purchased separately.  Damage caused by either normal wear, or by misuse or neglect is not covered.  Sky Music warranty responsibilities and liabilities are limited to repair or replacement of defective cases for one year from the date of purchase.  Damage to instruments, or other personal property being stored or transported in Sky Music cases is not covered by this or any other Sky Music warranty.

 

In Order to Obtain Warranty Service:

Warranty service will only be provided for defective products within the Warranted Area.

Product(s) shipped for service should be packed securely and must be accompanied by a detailed explanation of the problem(s) requiring service, together with the original or a machine reproduction of the bill of sale or other dated, proof-of-purchase document describing the product, as evidence of warranty coverage. Should any product submitted for warranty service be found ineligible therefore, an estimate of repair cost will be furnished and the repair will be accomplished only if requested by you and upon receipt of payment or acceptable arrangement for payment.Warranty service will only be provided for defective products within the Warranted Area. Product(s) shipped for service should be packed securely and must be accompanied by a detailed explanation of the problem(s) requiring service, together with the original or a machine reproduction of the bill of sale or other dated, proof-of-purchase document describing the product, as evidence of warranty coverage. Should any product submitted for warranty service be found ineligible therefore, an estimate of repair cost will be furnished and the repair will be accomplished only if requested by you and upon receipt of payment or acceptable arrangement for payment.

 

If you have any questions about service received or if you need assistance in obtaining warranty service, please contact:

Customer Service

SKY Music

9674 Telstar Ave

Suite E

El Monte, CA 91731

Contact Us:

For questions or concerns:   support@skymusic.us
For order information or price inquiry: orders@skymusic.us